Delivery & Returns

Delivery

No delivery costs are included on orders over £100 in the UK.

For deliveries in UK, the orders are delivered in 2-3 working days.

Please note that in the event of delays from our shipping partners, the estimated delivery date may change.

Returns
Our policy lasts 14 days. If 14 days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange. You have the right to cancel and return your order within 14 days, for any reason and without a justification. If you wish to return your product, we ask you to notify us before sending the product back to Aya Boutique, 25 St Martins Walk, Dorking, Surrey, RH4 1UT within the 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also has all original tags in place.

Several types of goods are exempt from being returned. Gift cards and earrings cannot be returned.

AYA Boutique take no responsibility for damages on garments due to an inappropriate washing.

Goods found to be faulty or with no tags must be notified to Aya Boutique as soon as they arrive and the return arranged. We will not accept returns for items that are not in their original conditions.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Exchanges:

In order to exchange a product, goods must be returned within 14 days after receipt of purchase.

If you wish to exchange a product, contact us on info@ayaboutique.clothing or contact the number 01306 88391 to arrange an exchange. We can only exchange an item for a different one depending on our stock availability. 

Exchange items will be dispatched after the returned goods have been received.

To return your product, you should send it to: AYA Boutique 25 St Martins Walk Shopping Centre, Dorking, RH4 1UT, United Kingdom.

Please do not send your purchase back to the manufacturer.

Goods can not be exchanged against Sale reduced items.

There are certain situations where exchanges will not be granted:

1. If we receive any returned item not in its original condition, damaged or missing parts for reasons not due to our error;

2. Any item that is returned more than 14 days after delivery;

3. If we receive any item with its original tags removed.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days or as quickly as reasonably possible.

There are certain situations where refunds will not be granted:

1. If we receive any returned item not in its original condition, damaged or missing parts for reasons not due to our error;

2. Any item that is returned more than 14 days after delivery;

3. If we receive any item with its original tags removed.

NOTE: If you purchase an item at full price and the same item goes on sale a few days later, you haven't got the right to ask for a refund of the difference.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again,
then contact your bank. It may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ayaboutique.clothing.

Replacements 
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at info@ayaboutique.clothing and send your item to: AYA Boutique 25 St Martins Walk Shopping Centre, Dorking, RH4 1UT, United Kingdom.

Goods can not be exchanged against Sale reduced items.

Gifts
To return a gift, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should send your product to: AYA Boutique 25 St Martins Walk Shopping Centre, Dorking, RH4 1UT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund because the item is faulty or damaged we shall add the cost of the return shipping to the refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a recorded shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.